Datenschutzerklärung

moonO Privacy Policy

Last updated as of 24,6, 2021

Effective Date: 24,6, 2021

moonO (the “Product”) is a smart equipment product and service developed, operated, and managed by

Bin Estrella GmbH (“Bin Estrella GmbH” or“we”). Our registered address is PALLASWIESENSTRASSE 180, 64293 DARMSTADT Germany.

. We fully respect and will protect the privacy of our users. While providing quality services to you, we will collect, use, disclose, store and protect your personal information in accordance with this Privacy Policy (this "Policy"). In connection with this Policy, we wish to provide you with an introduction to how we process your personal information and provide you with access to and control over your personal information.

This Policy will help you understand the following:

How we collect and use your personal information
How we use cookies and similar technologies
How we share, transfer, and disclose your personal information
How we store and protect your personal information
Your rights to your personal information
How we process children’s personal information
Third-party service providers and their services
How we transfer your personal information globally
How we update this Policy
CCPA special notice

For the purposes of this Policy, "personal information" refers to means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Please read this Policy carefully before using this Product and submitting your personal information, so as to understand our practices with respect to customer privacy. If you have any questions about this Policy or have any complaints or suggestions, please contact us at the contact information disclosed in this Policy.

How we collect and use your personal information

Bin Estrella GmbH collects information in order to operate more efficiently and provide you with a better product experience. The personal information is collected from (1) your direct provision of personal information, (2) data we record about how you interact with our products, and (3) third parties which we obtain your personal information indirectly.

The information we collect depends on the environment in which you interact with ABin Estrella GmbH, the choices you make, including your privacy settings, and the products and features you use.

Personal information we collect

Personal information directly provided by you

Some of our services will need you to provide us with your information directly:

While registering your account, you will need to provide your nickname, email address, so as to complete the account registration process.
If you make an after-sale or warranty request, you will need to provide product order information, your contact information, address, email address, mobile phone number, so that we may respond to your request.
Data we record about how you interact with our products

In addition to the information you provide directly, we may also collect information about your use of our services through your equipment and other means, in order to analyze the status of your use of our products. For example, we may collect:

Device information, including information about the attributes of your device, for example, your mobile phone’s model number, operating system version, device screen size, unique device identifier, international mobile device ID (IMEI) number, network device hardware address (MAC address); device location information, for example, location information obtained via GPS, Bluetooth or WIFI signals, and other device information such as type of browser, carriers, device language, device time zone, device application list, unique application number(s).
Log information and operation log information, including your use of our products or services, and operations logs of your use of various functions of the products, such as registration time, recent logon time, exit time, time and number of device addition, video viewing, recording, photo taking, intercom, mute, use of timing function, request times of verification code, records of downloading of videos/photos, and your Internet Protocol (IP) address, information about the mobile applications and software downloaded, installed or used.
Location information. When you turn on your smart device location function and use our location-based services, we may collect and process information about your actual location, so that you will be able to access services without manually entering your own geographic coordinates. We use various technologies to determine your location, including IP addresses, GPS, and other sensors that can provide relevant information (such as information about nearby devices, Wi-Fi access points, and base stations).
Voice information: the voice information that you produce when you use remote conversation functions, voice information of other individuals having remote conversations with you via our smart device, and voice information that you produce when you use the smart voice control function.
Album permission: When you use the function of portrait setting, we need to call your photo album read permission to access the album information, and then complete the portrait setting.
Notification permission: we may need to invoke your device notification permission to receive IPC push messages and system push messages during your use of the APP of this product.
Local Network: During your use of the App for this product, we may need to use your device's local network to quickly search and link to IPC devices.
Bluetooth permission: when you connect the product through Bluetooth or transfer the product data to the APP of the product through Bluetooth protocol, we need to call the Bluetooth permission of the device you use to complete the product connection and data transmission. Please be noted that due to your use of the Product, the Product may collect information containing others' personal information, including other persons' facial and voice information, which will be depended on your use of the Product under certain circumstances. Please obtain the consent of such persons in advance when you use the Product and reasonably expect that such other Persons' information will be collected. Please be noted that due to your use of the Product, the Product may collect information c

Please be noted that due to your use of the Product, the Product may collect information containing others’ personal information, including other persons’ facial and voice information, which will be depended on your use of the Product under certain circumstances. Please obtain the consent of such persons in advance when you use the Product and

We obtain your personal information indirectly from a third party
When you log on to the Product using a third-party account, we shall based on your authorization, obtain your nickname, mobile phone number, email address, gender, photo, birth date, domicile, age, the current city where you are located, and personal statements you provided to the third party platform.
When you purchase our products on a third-party e-commerce platform (Amazon), we obtain information about your nickname on the platform, the order number, mailing address, payment amount, and payment time from the third-party e-commerce platform and payment service provider.

Please note that in the specific circumstances disclosed above, certain personal information about you may be received and stored by third-party service providers working with us. We will use commercially reasonable efforts to ensure that such third parties do not use this information for any other purpose.

How do we use your personal information?

When we fulfill our obligations to you under the user agreement and/or service contract, or our bound legal obligations, or we think it is necessary to protect the legitimate interests of us or any third party through evaluation, we will process your personal information for the purposes described in this Policy with your consent.

We will use your personal information in strict accordance with this Policy and its updated versions. Your personal information is only used for the purposes explicitly stated upon collection and to the extent, you agreed. Any use for other purposes shall be subject to your prior consent.

The relevant scenarios of use of your personal information are as follows:

To provide you with the functions or features of our products and services:
We will create an account for you using the user name, the email address provided by you, or information about your account on a third-party platform that we obtain from such a third-party platform.
We will use your blood pressure data recorded on the moonO blood pressure monitor to calculate blood pressure changes for you.
Provide you with other functions of the product, such as Bluetooth function, etc
To maintain, improve or enhance the performance of products or services: we use your personal information to maintain the normal operation of products or services, to troubleshoot products or services, to improve the security performance of products or services, and to update the function of products or services, etc.
To send you selected products: when you purchase our products or services through online sales channels, we will use the address and contact information provided by you to contact you and deliver the products to you.
To provide after-sales service or warranty service: when you make a request for after-sale service or extension of the warranty, we will need you to provide the order and the product information for verification, and to provide your specific contact information so that we may contact you in time.
Information subscription and push: we will send information and notices to you, including but not limited to verification code necessary to ensure the completion of service, push notices necessary for using our products or services, news about our products or services, product marketing campaigns, and promotions, product or service surveys or other content that may be of interest to you. If you do not wish to continue receiving the information above, you may opt out in accordance with the method provided in the information we send to you.
Statistical analysis of product use: in order to understand the use of various functions of our products and services, we may conduct statistics and analyze our users' use of our products or services.
To protect the security of your account and our products or services: we may comprehensively analyze the information we collect and determine the security of your account and trading risks based on your using habit, carry out identity verification, detection, and prevention of security incidents, and take necessary recording, auditing, analysis and handling measures according to the law to better prevent security risks such as website phishing, fraud, network loopholes, computer virus, network attack, network intrusion and other security risks and to more accurately identify actions in violation of laws and regulations or the relevant product or service agreements to protect the legitimate rights and interests of you, other users and us.
To respond to law enforcement requests as required by applicable laws, court orders, or government regulations.

If we intend to use the information for other purposes not specified in this Policy, we will seek your consent in advance. We will also seek your prior consent when we use information collected for a specific purpose for other purposes. We will not provide personal information and behavioral data of users to third parties without their consent.

We may also provide additional information about our personal information practices through product notes, supplementary privacy statements, or notices before or during data collection. Some of our websites or features may have a separate privacy statement that specifically describes how these websites or features process personal information. If there is a conflict between the notice or the privacy statement of a specific website or feature provided at the time of collecting information and this Policy, the specific notice or supplementary privacy statement will prevail.

How we use cookies and similar technologies

Cookie

What is a cookie?

A cookie is a small file that our application or service transfers and stores on your device. The Product may use cookie technology. Cookies may be stored on your device for a shorter or longer period of time, or even years. Except for using cookies set by the browsers, we don't set any cookies in websites, applications, or services.

Cookies we use

Bin Estrella GmbH uses cookies or similar tracking technologies to better understand how often you use the product, what happens within the product, cumulative usage, performance data, and overall audience profile of the user group so that we can analyze trends, manage websites, and track user behavior on the site.

Clear/Disable cookies

Managing cookies and cookie preferences must be done within the settings/preferences in your browsers. Here are some guidelines on how to do this in commonly used browser software:

Microsoft Internet Explorer
Microsoft Edge
Mozilla Firefox
Google Chrome
Safari for macOS
Safari for iOS
More about cookies

For more information about cookies and instructions on how to set up your browser to accept, remove, or disable cookies, see www.allaboutcookies.org.

Beacons and pixel labels

In addition to cookies, we will use similar technologies on our websites such as beacons and pixel labels. For example, we may send you an email that contains a click URL that links to the content of our website. If you click on the link, we will track the click to help us understand your product or service preferences and improve customer service.

A beacon is usually a transparent image embedded in a website or email. With pixel labels in an email, we may identify whether the email is open. If you do not want your activity to be tracked in this way, you may opt out of our mailing list at any time.

Do Not Track

Many web browsers have the Do Not Track feature that allows you to send Do Not Track requests to websites. Currently, major Internet standards organizations have no policy in place to govern how websites should respond to such requests. But if your browser has enabled the Do Not Track feature, all our sites will respect your choices.

How we share, transfer, and disclose your personal information

Bin Estrella GmbH may share some personal information with third parties from time to time. Your personal information will not be shared with third parties for their own marketing or business purposes.
Only for the purposes stated in this Policy, some of our services will be provided with the assistance of authorized partners. We may share some of your personal information with our partners to provide better customer services and user experiences. We will share your personal information only for legal, legitimate, necessary, specific, and explicit purposes, and will only share personal information necessary for the provision of our services. Our partners are not allowed to use shared personal information for any other purpose.

Our authorized partners include the following types:

Technical Service Providers: We work with third-party technical service providers who will provide technical support for specific features of our products or services to you, as well as back-office support for our smart devices. In this sense, third-party technical service providers may need to obtain your user name, email address, log and operations, and location information.
Message Push Service Providers: In order to provide you with a one-click sharing service, our App has integrated Umeng+ U-Share SDK, which will collect your device identifiable information (such as IMEI/android ID/IDFA, etc.) and public information of social account in order to share information with a social account. For your information security, we have made data security confidentiality agreements with Umeng+, who will strictly abide by our data privacy and security requirements. We will not share your personally identifiable information unless authorized by you. For more information, please log in Privacy policy – moonO Life to learn the privacy policy of Umeng+.
Content audit service provider: We share the text, picture, and other information you have published in the product with the third-party content audit platform to ensure that there is no illegal content.

If the transfer of personal information is involved in a merger, acquisition, or bankruptcy liquidation, we will require the new company or organization that hold your personal information to continue to be bound by this Policy; otherwise, otherwise, additional authorization and consent will be obtained from you by said company or organization.
We sign stringent confidentiality agreements with companies, organizations, and individuals to which we share your personal information and require them to use personal information in strict accordance with the purposes set forth in this Policy, and take relevant confidentiality and security measures to process personal information.
We will comply with relevant laws and regulations and keep your personal information confidential. We will not disclose your personal information to a public extent we obtain your prior explicit consent or authorization or as required by law. We will only disclose your personal information to the public where the disclosure is required by law, or when we need to comply with a subpoena or other legal process, lawsuit, or when we are mandatorily requested by a government authority. We may disclose your personal information to the public if we believe in good faith that such disclosure is necessary to protect our rights, the security of you or other persons, investigate fraud, or respond to a government request.

How we store and protect your personal information

The personal information we collect will be retained for the minimum period necessary to achieve the purpose of collection stated in this Policy unless a longer retention period is required by law. We will delete or anonymize your personal information when the aforementioned retention period expires. For example, we will continuously retain your personal information during the period you register and use our products or services. If you cancel your account, we will delete or anonymize your personal information once you have finished account cancellation, unless otherwise required by laws and regulations.
If we cease to operate some or all of our products or services for special reasons, we will promptly notify you and cease the collection and processing of personal information of the related products or services, and delete or anonymize personal information in our possession in relation to that products or services, unless otherwise required by laws and regulations.
We take reasonable and practical management and technical measures to protect the information we collect which relates to our products or services. Please note, however, that, although we take reasonable steps to protect your information, no website, internet transport, computer system or wireless connection is absolutely secure.
We have used security measures that are in compliance with industry-standard to protect your personal information against unauthorized access, public disclosure, use, modification, or damage or loss of data. We will take all reasonably practicable steps to protect your personal information, including:

At present, we have taken measures to ensure the security of data transmission and storage, such as encrypting the data itself or encrypting the documents, and we have adopted strict management measures and access restrictions for our servers, which can only be accessed in our LAN environment.
We have set up authority allocation for internal data access and data export within the company, and we only allow the employees necessary to know the personal information for purpose of processing such information to access such personal information. Where high-sensitivity information such as user privacy is involved, the relevant personal information may be accessed only upon the approval of superior managers;
The security of your information is very important to us. Therefore, we will continue to ensure the security of your personal information, and implement security measures such as encryption throughout the storage and transmission process to prevent your information from being accessed, used, or disclosed without authorization. Meanwhile, the details of some encrypted data are not accessible to anyone other than the user.

In the event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic situation and possible impact of the incident, the measures we have taken or will take to deal with it, suggestions that you can take on your own to guard against and mitigate the risks, and our remedial measures to you. We will inform you of the relevant information of the incident in a timely manner by email, letter, telephone, push notification, or otherwise. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective means to issue announcements. At the same time, we will also follow the requirements of the regulatory authorities, and take the initiative to report the handling of personal information security incidents.

Your rights to your personal information

Bin Estrella GmbH respects your rights to your personal information. The following is a list of your rights under the law and how we will protect them. Please note that for security reasons, we may verify your identity before processing your request.

Right to know: We inform you of how we process your personal data by releasing the Policy. We are committed to ensuring transparency in the use of your information.
Right to access: you can directly inquire or access your personal information in our product or service interface. You can log in to your account at any time through the product or App page, to access your account-related personal information, including basic information, operation records, audio, and video information, etc.

You can query and access your personal information through the following channels:service@moonolife.com

Right to rectification: you have the right to ask us to rectify or supplement any incorrect or incomplete processing of your personal data (if any). You can directly rectify and modify part of your personal data on the related function pages of products or services. Otherwise, you can contact us via the contact information disclosed herein to request the rectification or supplement of your personal data, provided that the self-modification channel is not provided. In such circumstances, we will process your request and give feedback in time according to the laws and regulations.

You can rectify your personal information through: service@moonolife.com

Right to erasure/deletion: You can directly erase/delete your submitted information in the product interface under your account, such as email address, etc. You can contact us via the contact information disclosed herein to request the erasure/deletion of your personal information collected and used by us in violation of our agreement with you (if any), and we will deal with it in a timely manner according to the requirements of laws and regulations.

You can erase/delete your personal information by the following means: service@moonolife.com

Right to restriction of processing: you have the right to ask us to restrict our processing of your personal information. This means that we can store your personal information, but cannot further process it. We only keep the data necessary for responding to your request in the future.

You can execute your right to restriction of processing by sending an email to: service@moonolife.com

Right to data portability: you are entitled to obtaining your personal information in structured, commonly used, and machine-readable formats to the extent permitted by laws and regulations. For example, if you decide to change to a new service provider, you can move, copy or transfer your personal information between our IT system and their IT system in a reliable, secure, and easy way without affecting its use.

Upon providing formal authorization, you can exercise your right to data portability by sending an e-mail to: service@moonolife.com

Right to object: Even if your data is processed for our legitimate interests, the exercise of public authority, direct marketing (including data pooling), and statistical reasons, you have the right to deny creative processing of your personal information by apes.

You may decline your offer by sending an email to the following address：service@moonolife.com

Right to withdraw consent: If you agreed to our processing of your personal information, but changed your mind later, you may withdraw your consent at any time, and we must stop processing your personal information. You can change the scope of your consent for us to continue to collect your personal information or withdraw your consent by deleting information, turning off device permission settings, changing related product or feature settings, canceling your account, etc.

You may also submit your request to withdraw your consent by sending an email to:service@moonolife.com

Right to complaint: You are entitled to contact us to make a complaint via the contact information disclosed herein, or make a complaint to the data protection agency in your country about our processing of your personal data.

We will respond to your request within 30 days from the date of receiving your request and communicate with you in an appropriate way. We may extend the aforementioned period (up to 30 days), if necessary, and inform you of the reasons for the extension within 30 days from the date of receiving your request. If we have reason to believe that there is no need to take any measures against your request, we will inform you of our decision within 30 days from the date of receiving your request and explain it accordingly. If you are not satisfied with the reply you received, you can also complain or report to the competent supervisory authority in the jurisdiction, or bring a lawsuit to the judicial organ with jurisdiction.

How we process children’s personal information

The Product is not intended for children under the age of 18. For such children, we will only process their information with the consent of the child's guardian to the extent legally permissible.
We will use our best efforts to verify that a child's personal information has been processed with the consent of our guardian. If we find that personal information has been collected on a child without first obtaining a verifiable guardian's prior consent, we will endeavor to delete relevant information as soon as possible.
Please note that in the process of using our products, only due to the realization of product functions, our products may record some contents that may contain children's personal information, including children's voice information, etc., but we guarantee that we will not access or process such information

Third-party service providers and their services

Our websites, products, and services may contain links to third-party websites, products, and services. You may choose whether to visit third-party websites, products, and services.
We cannot control the privacy and data protection policies of third parties, and such third parties are not subject to this Policy. Before submitting your personal information to these third parties, please refer to their privacy policies.

How we transfer your personal information globally

In principle, your personal data will be stored in the European Economic Area (EEA).
As we provide Bin Estrella GmbHoratory related products and services worldwide, we may transfer your personal data (including our information in the section "How do we collect and use your personal data" for global business needs). The data types listed in) are transferred to other jurisdictions other than the country/region where you use this product, or maybe accessed from these jurisdictions. These jurisdictions include but are not limited to Mainland China, Hong Kong Special Administrative Region of China, etc.
When your personal data is transferred to a country outside the European Economic Area, we will ensure that proper protective measures are taken. E.g:

-The recipient country of personal data benefits from a sufficient decision made by the European Commission in accordance with Article 45 of the General Data Protection Regulation ("GDPR"); or

-The standard data protection contract clauses approved by the European Commission in accordance with Article 46 of the GDPR have been signed.

In the absence of the above-mentioned proper protection measures, we will request your express consent for the cross-border transfer of personal data, and at the same time implement security measures such as encryption or de-identification to protect the security of your personal data.

How we update this Policy

We reserve the right to update or modify this Policy from time to time. We will send you notifications of the updates or modifications via various channels. For material changes to this Policy, if you provide us with an email address, we will notify you by email in your account before the changes take effect, or we will post a notice on our website or push a notification to you via devices.

This policy is allowed to be adjusted, but we will not impair your rights under this Policy without your explicit consent.

If you have any questions or concerns about our privacy policies or practices, please contact us at:

Address: PALLASWIESENSTRASSE 180, 64293 DARMSTADT Germany

Email Address: service@moonolife.com