退款政策

Refund agreement

Our goal is to ensure that all customers are 100% satisfied. If you are not satisfied with the purchased product, you can return it within 30 days from the date of order and get a full refund.

Return
To initiate your return, please email service@moonolife.com.

Our standard return policy lasts for 30 days. If it has been more than 30 days since your purchase, we usually cannot provide refunds or exchanges.

Refund (if applicable)
Once we receive your return, we will email you to notify you that we have received your return. We will also notify you to approve or reject your refund.

If your refund is approved, your refund will be processed and will automatically apply for credit in your credit card or the original payment method.

Overdue or missing refunds (if applicable).
It may take a while for your refund to be officially announced.

If you have not received your refund within 2 weeks, please contact us at service@moonolife.com.

Communication (if applicable)
We only replace defective or damaged items within 30 days. If you need to replace the same product, please email service@moonolife.com and return your product.

Freight
If you want to return the product, you should mail the product to:

Room 1808, E Times Building, Heng Road, Pingji Avenue, Longgang District, Shenzhen, Guangdong, China
Zipcode: 518111

You will be responsible for paying your own return shipping costs. Shipping costs are not refundable.

Upon request, we may provide a prepaid return label and deduct the cost from your refund.

Depending on where you live, the time it takes for your replacement product to reach you may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return.